Return Policy
At Costummi, we are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the product you purchased or find that the product has quality problems, we will sincerely handle the return for you. Below are the details of our return policy, please read it carefully to understand your rights and obligations.
1. Scope of application
This return policy applies to all products purchased through the Costummi website. Please note that customized products, special products, and products made according to personal needs may not be applicable to this policy. Please confirm the specific instructions on the product page before purchasing.
2. Return conditions
To ensure a smooth return, please comply with the following conditions:
The product must be in new condition, unused and with tags intact.
The product and all accessories (such as manuals, warranty cards, etc.) should be returned together.
The original packaging is intact and accompanied by the original invoice or sales receipt.
The return request should be made within 30 days of receiving the product.
3. Return process
Step 1: Submit a return request
Log in to your Costummi account and submit a return request.
After submitting the request, you will receive a confirmation email with a return number and further instructions.
Step 2: Prepare the return package
Pack the item in the original packaging or equivalent protective packaging.
Mark the return number clearly on the outside of the package.
Affix the return address to a visible part of the package.
Step 3: Ship the returned item
Send the item back using a reliable courier service and keep the shipping receipt for future reference.
We recommend that you choose a courier that provides tracking service so that you can keep track of the package at any time.
4. Refund processing
Once we receive and inspect your returned item and confirm that it is eligible for return, we will process your refund as soon as possible. Please allow us up to 5 business days to complete the review and refund process. The refund will be refunded to your account according to your original payment method. Please note that the specific arrival time may vary depending on the bank or payment platform.
5. Special circumstances
For the following situations, we will decide whether to accept returns and refunds based on the specific circumstances:
The product has quality problems or transportation damage: we will arrange a replacement first; if the replacement is not possible, a full refund will be given.
Wrong shipment: If it is our fault and you received the wrong item, we will cover the return shipping cost and process a replacement or refund for you.
6. Contact us
If you encounter any problems during the return process or have any questions, please feel free to contact our customer service team and we will do our best to help and support you.
Thank you for choosing Costummi! We look forward to providing you with excellent service and a pleasant shopping experience. If you have other questions or need more information, please do not hesitate to contact us.